SHIPPING POLICY

Last updated: July 30, 2026

Thank you for shopping at Paws & Peace Co.! We are committed to delivering your pet products quickly, safely, and efficiently. Below you will find the details of our shipping policy.

1. Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped with tracking details.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your selected shipping method and delivery location.

  • Standard Shipping: Estimated delivery within 3 to 7 business days.

  • Expedited Shipping: Estimated delivery within 2 to 4 business days.

  • Free Shipping: We offer Free Standard Shipping on all qualifying orders over $100 (before taxes and after discounts).

Please note: Delivery times are estimates and may vary depending on courier delays or peak holiday seasons.

3. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24–48 hours for the tracking information to become active.

4. Shipping Location

  • We do not ship to P.O. Boxes for certain larger items (e.g., travel ladders, larger beds). If your order requires a physical street address, our team will reach out to you.

5. Damages & Shipping Issues

Paws & Peace Co. is not liable for products damaged or lost during shipping if incorrect shipping information was provided at checkout. However, if your order arrives damaged:

  • Please contact us within 48 hours of receiving the package.

  • Save all packaging materials and damaged goods.

  • Contact us with your order number and photos of the damaged item and packaging so we can resolve the issue promptly.