Shipping policy

Shipping Policy- Paws & Peace Co.
Last updated: September 9, 2026

Thank you for shopping at Paws & Peace Co.!

1. PROCESSING TIME
All orders are processed within 1-3 business days (Monday to Friday, excluding weekends and holidays). Once your order is processed, you will receive a confirmation email.

2. SHIPPING TIME & COSTS 
We offer free standard shipping on all orders.

Estimated delivery time after processing:
- Standard Shipping: 7-15 business days

Delivery times are estimates and are not guaranteed. Please note that business days do not include weekends or holidays.

3. HOW WE SHIP YOUR ORDER
Your products are sourced from our trusted fulfillment partners. To provide you with the fastest delivery and best prices, our partners maintain warehouses in multiple regions including the USA, EU, and Asia. Your order may be shipped from the warehouse closest to you.

Once shipped, you will receive an email with a tracking number and tracking link.

You can also track your order directly on our website via the tracking page.

4. TRACKING YOUR ORDER
Tracking information can take 1-3 business days to update after shipment. If your tracking shows no movement for a few days, please don't worry - this is normal during international transit between facilities.

5. CUSTOMS, DUTIES & TAXES 
Some international orders may be subject to customs duties and taxes levied by the destination country. These charges are the responsibility of the recipient. We are not responsible for delays caused by customs.

6. DELAYS
Delays can occasionally occur due to customs clearance, weather conditions, high volume in courier networks, or unforeseen circumstances. We appreciate your patience.

If your order has not arrived after 20 business days, please contact us at Pawsandpeaceco.store@gmail.com and we will help you resolve it.

7. LOST, STOLEN, OR DAMAGED PACKAGES
If your package is marked as delivered but you have not received it, please check with neighbors or your local post office and wait 2 additional business days.

If your package arrives damaged, please take photos of the damage and contact us within 48 hours at Pawsandpeaceco.store@gmail.com.

8. INCORRECT ADDRESS
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If your order is returned due to an incorrect address, you will be responsible for re-shipping costs. 

If you have any questions about shipping, please contact us:
Paws & Peace Co.
Email: Pawsandpeaceco.store@gmail.com

We typically respond within 24 hours.